FAQs - FRONT LINES TUTORING

For Parents/Guardians
For Tutors

How do I sign up my kid(s)?

Submit the “Request a Tutor” form, found on our website at frontlinestutoring.com or through emailing frontlinestutoring@gmail.com

How much does this service cost? What if I am not able to pay?

For frontline workers and first responders, the price of one 60 minute session is $15. There is no cost to low-income families who qualify for a fee waiver. If you are a frontline worker or a first responder and are unable to pay the $15 session fee, you may be eligible for a partial or full fee waiver. Please contact frontlinestutoring@gmail.com so that we can schedule a call with you and learn more about your financial situation. We are committed to working with you to find a solution and support your family in the best that we can!

How does billing work?

Front Lines Tutoring utilizes the payment system Stripe. Stripe is a safe, secure, and authorized way to complete transactions. Once you create a login for our tutoring platform, you will add your billing details. Your card will be charged each Friday after your child has had their tutoring sessions for the week

How do I access the tutoring platform?

Our tutoring platform can be accessed through a portal integrated into our website. You can find the login portal by clicking the red “Parent Login” button in the top right corner of our website.

What are the requirements to be tutored?

All of our K-12 students are children of essential healthcare professionals (nurses, doctors, PAs, NPs, etc.) and first responders (firefighters, EMTs, police officers, etc.) that are working with patient populations directly affected by COVID-19. Students can also be enrolled on an as-needed basis. If you are from an underserved community and would like to request tutoring with us, please email us at frontlinestutoring@gmail.com. Unsure if your children qualify? Email frontlinestutoring@gmail.com with any questions or concerns.

What tutoring services are offered?

We have a background in a multitude of subjects, including but not limited to, chemistry, biology, English, writing, history, algebra, geometry, pre-calculus, calculus, Spanish, and Mandarin. Additionally, our tutors have experience working with elementary, middle, and high school students. Moreover, our tutors can assist in college preparation, including college essays, ACT prep, and SAT prep. All of our tutoring sessions occur through our tutoring platform via Zoom in 60 minute tutoring sessions.

Can Front Lines Tutoring help students that do not speak English very well?

Yes! We have tutors that are fluent in various languages and if this is a concern, be sure to mention this in the special requests/concerns portion of the “Request a Tutor Form,” and we will work to accommodate this.

How are Front Lines Tutors selected?

All of our selected tutors have undergone an extensive application, interview process, background check, and a tutor onboarding training. Additionally, tutors are required to read the “Front Lines Tutor Manual,” and sign an agreement stating that they will follow all guidelines outlined in the tutor manual prior to their first tutoring session. Our tutors include over 300 undergraduate students from UCLA, Carnegie Mellon, UNC, UT Austin, UW, Yale University, UC Boulder, TCU, and A&M. It is our utmost priority that the tutors we work with are not only safe and able to provide quality tutoring, but also serve as role models for your own children.

What is the process of requesting a tutor? How quickly do I hear back?

When you fill out our “Request a Tutor” form, you will provide a variety of details about your student. Our goal is to match your child with the best tutor we can based on your preferences, availability, and tutor strengths. Matches between students and tutors are handpicked, so please allow up to 2 weeks for this process.

Is contact information shared? How is our information kept safe?

All information that you submit to Front Lines Tutoring in the “Request a Tutor” form is confidential. Our tutors are placed on a need-to-know basis before all tutoring sessions. Before your first tutoring session, tutors will be told your child’s first name, subjects requested, and availability. Although we will provide your email address and phone number to your assigned tutor (and vice versa), we encourage all communication to occur via the messaging portal in our tutoring platform. All other information you provide will not be shared with your assigned tutor, unless otherwise requested. Your information will be kept inside Front Lines Tutoring and will not be shared with any third parties.

What information will I receive about our assigned tutor?

Parents and guardians will receive a photo, brief biography, and resume of their matched tutor.

What if I feel that the tutor my child is paired with is not a good match for my child?

If at any point you feel that your assigned tutor is not the right match for your child, whether it is after the first tutoring session or the tenth, we will rematch your child with a new tutor, guaranteed. Please email frontlinestutoring@gmail.com to begin this process.

Who do I communicate with regarding my child’s progress?

Following each tutoring session, parents will have access to a “Tutor Session Summary” form documented by your matched tutor. This form briefly summarizes the material taught that day, any difficulties the student had, and progress made from the last tutoring session. These session summaries will be emailed to parents/guardians, and are generally kept so that we can monitor a students progress and suggest changes to be made to our tutoring lesson plans. We also invite parents and guardians to join in on the last 5 minutes of any tutoring session to talk about student progress.

Additionally, our Client Relations Team is happy to schedule a call with you to address any of your questions, comments, or concerns during your experience with Front Lines Tutoring. This communication is offered so that both you, as the parent, and your child’s tutor are on the same page when it comes to your child’s expectations, academic progress, and behavior. If you’d like to schedule a phone call, please email parents.frontlinestutoring@gmail.com to begin this process.

Who do I communicate with regarding scheduling problems?

Our tutoring platform’s calendar feature makes it easy to schedule, reschedule, and cancel tutoring sessions. If you have a larger problem that can’t be solved within our platform, please contact our team of Tutor Coordinators. Email frontlines.tutorcoord@gmail.com to begin this process.

How do I know a tutor is reliable and credible?

Our tutors include college students, graduate students, and college alumni (graduating within the past two years). Our tutoring network has grown to include students from University of California, Los Angeles, University of Texas at Austin, University of Washington, Texas Christian University, Carnegie Mellon University, University of North Carolina at Chapel Hill, Yale University, and more! All of our tutors go through an extensive application, interview, and background check process. In this process, we also review their resumes, standardized test scores, and GPA. Additionally, tutors go through various trainings that cover sexual harassment, trauma informed care, diversity and inclusion, and tutoring best practices. Our tutors have a background in a variety of subjects, including but not limited to, chemistry, biology, English, history, algebra, geometry, pre-calculus, calculus, Spanish, and Chinese. Additionally, our tutors have experience working with elementary, middle, and high school students. We hope to provide some support during this uncertain time.

Are there standards and rules that tutors must abide by? Are tutors required to sign any agreement?

Not only are we selective during the application, interview, and background check process for our tutors, but, we also require that all of our tutors sign an agreement that they will abide by our Front Lines Tutoring Handbook. This agreement outlines their commitment to Front Lines Tutoring, dedication to safety, and that they will at all times faithfully and to the best of their skill, ability, experience and talents perform all of the duties required of their position. This contract also explains all duties expected of our tutors. We mandate that all tutors sign this agreement prior to their first tutoring session. Your child’s safety is our utmost priority, and we do everything in our power to confirm that our tutors are on the same page.

Who leads Front Lines Tutoring?

The Front Lines Tutoring Staff Team is made up of motivated undergraduate students and recent college graduates. We want to provide help to healthcare workers and students, and will do our absolute best to accommodate student, parent, and tutor wishes. You can learn more about each staff member on our “Our Team” page on our website, www.frontlinestutoring.com. Here, you will find information about each of our staff member’s roles and motivation for joining Front Lines Tutoring. Additionally, you can follow our organization on Instagram at @frontlinestutoring.

How am I matched with a student?

Tutors will be matched with students based on their strengths, availability, and student/parent preferences. Matches between students and tutors are handpicked. Please allow up to 2 week for this process.

What information will I receive regarding my matched students?

Prior to their first tutoring session, tutors will receive the contact information (email and phone number) of their assigned student’s parent or guardian and vice versa. However, we do require that all communication between tutors and their matched family occurs over our tutoring software platform.

Prior to beginning tutoring, tutors will be notified of the first name of the child that they are tutoring, subjects requested, and assigned student’s availability.

How will FLT assess I am fit to tutor?

All of our selected tutors undergo an extensive application, interview process, and background check. Additionally, tutors are required to read the “Front Lines Tutor Manual,” and sign an agreement stating that they will follow all guidelines outlined in the tutor manual prior to their first tutoring session. It is our utmost priority that the tutors we work with are not only safe and able to provide quality tutoring, but also serve as role models for the children that we tutor.

Do I have a choice in who I tutor?

We match tutors and students according to their availability, subjects requested, assigned tutors availability, and tutor experience. Unfortunately, tutors are not able to select the student they are paired with. However, if an issue is ever to arise with your assigned student, please do not hesitate to reach out to our executive team at frontlinestutoring@gmail.com. We will help you determine what the best course of action is.

Who should I communicate with regarding scheduling problems?

Our tutoring platform’s calendar feature makes it easy to change, cancel, or add tutoring sessions. If you have a larger problem that can’t be solved within our platform, please contact our team of Tutor Coordinators. Email frontlines.tutorcoord@gmail.com to begin this process.

Who should I communicate with regarding student problems?

Please email frontlinestutoring@gmail.com if you have any concerns regarding your student match. Our Director of Quality Assurance will help you navigate this situation and determine what the best course of action is.

How can I communicate with the Front Lines Tutoring Executive Team?

Please email any questions or concerns to frontlinestutoring@gmail.com and we will get back to you as soon as possible!

How do I communicate with parents/students?

Tutors can communicate with parents and students through a messaging portal in our tutoring platform. We also invite parents and guardians to join in on the last 5 minutes of any tutoring session to talk about student progress. Additionally, parents and guardians have the option to join our tutors in quick 10-15 minute phone calls following their child’s first tutoring session, fifth tutoring session, and tenth tutoring session. These phone calls are in place so that both the parent/guardian and tutor are on the same page when it comes to each student’s expectations, academic progress, and behavior.

What information will parents and guardians receive about me?

Parents/guardians will receive a photo and brief biography of their matched tutor. Parents/guardians will also receive their assigned tutor’s resume, email, and phone number.

How do parents and guardians find out how their kids are doing during their tutoring session?

Following each tutoring session, our tutors are required to fill out a “Session Summary” that briefly summarizes the material taught that day, any difficulties the student had, and progress made from the last tutoring session. These session summaries are immediately shared to parents/guardians, and are generally kept so that we can monitor a student’s progress and suggest changes to be made to your tutoring lesson plans. We also invite parents and guardians to join in on the last 5 minutes of any tutoring session to talk about student progress. Additionally, parents and guardians have the option to join you on quick 10-15 minute phone calls following their child’s first tutoring session, fifth tutoring session, and tenth tutoring session. These phone calls are in place so that both the parent/guardian and you are on the same page when it comes to their child’s expectations, academic progress, and behavior.

Are there standards and rules that we must abide by? Am I required to sign a tutor agreement?

Yes, all of our tutors sign an agreement that they will abide by our Front Lines Tutoring Handbook. This agreement outlines their commitment to Front Lines Tutoring, dedication to safety, and that they will at all times faithfully and to the best of their skill, ability, experience and talents perform all of the duties required of their position. This contract also explains all duties expected of you. We mandate that all tutors sign this agreement prior to their first tutoring session.

Will I be trained? What if I cannot answer a student’s question?

We ask that you apply to tutor in subjects that you are fairly confident in the material. We will provide a Tutor Training Manual to you, that outlines specific rules, regulations, and tips to follow during your tutoring sessions. We also mandate that all tutors undergo a mandatory tutor training with us to learn about FLT’s tutor policies and protocol. Tutors are not expected to have an answer to every single question, and that is okay! Your job is to provide motivation, study tips, and advice, as well as assisting in actual class material. If you don’t know an answer, work through it with the student and use other online resources to solve the problem together.

How can I document the tutoring sessions I have worked?

Following each tutoring session, all tutors are required to fill out a “Session Summary” that briefly summarizes what material was taught that day, any difficulties the student had, and any progress made from the last tutoring session. All “Session Summaries” should be submitted immediately following the tutoring session. These session summaries are kept so that we can monitor the students progress and suggest any changes that need to be made to the tutoring lesson plans. Additionally, our program will automatically keep track of how long you have been tutoring a student so you can easily keep track of volunteer hours.

How are other tutors and I held accountable? Is there a disciplinary policy?

Prior to tutoring with us, we require that all tutors read the “Front Lines Tutor Manual”. This will be emailed to you once you are accepted into the organization. We also mandate that all of our tutors sign an NDA agreement outlining their commitment to Front Lines Tutoring. Additionally, all duties expected of you are outlined in the contract. We mandate that all tutors sign this agreement prior to their first tutoring session. You are expected to tutor every session that is assigned to you. We assign tutoring sessions according to your availability and subject mastery that you outlined in your original application to join FLT. If you do not show up on time to your tutoring session prepared to tutor more than two times without reason, your membership in Front Lines Tutoring will be terminated.

What is expected of me going into a tutoring session?

We expect that tutors will at all times faithfully and to the best of their skill, ability, and talents perform all of the duties required of their tutoring position. Details regarding the duties expected of our tutors are outlined in the Front Lines Tutor Manual. Overall, all tutors are expected to behave professionally, courteously, enthusiastically, and positively.

Who leads Front Lines Tutoring?

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